Privacy Policy

Last updated: February 2026
Xtreme Renovations Pretoria (Pty) Ltd / Griffin Chivanga t/a Xtreme Renovations

Xtreme Renovations Pretoria (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you interact with us — whether through our website (xtreme-renovations.co.za), WhatsApp, email, phone, site visits, or any other means.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, phone number, WhatsApp number, email address, physical address (site address for quotations or work)
  • Project information: photos of your property, descriptions of renovation needs, measurements, plans, preferred materials or styles
  • Payment information: bank details (only when you make EFT payments), invoice references (we do not store full card details)
  • Communication records: messages, emails, WhatsApp chats, notes from calls or site visits
  • Website data: IP address, browser type, pages visited (collected automatically via cookies or analytics tools)

2. How We Collect Your Information

  • Directly from you when you request a quote, send photos/messages via WhatsApp, email, contact form, or during site visits
  • Automatically when you visit our website (cookies, server logs)
  • From third parties only when necessary (e.g. material suppliers for order confirmation)

3. Why We Collect & Use Your Information

We process your personal information for the following legitimate purposes:

  • To provide renovation, installation, repair and quotation services
  • To communicate with you about your project (quotes, updates, scheduling, invoices)
  • To process payments and issue invoices
  • To comply with legal obligations (e.g. tax, building regulations, POPIA)
  • To improve our services and website (analytics only – anonymized where possible)
  • To send occasional marketing messages (e.g. special offers, tips) – only if you have given consent

4. Sharing Your Information

We do not sell your personal information. We may share it only when necessary:

  • With subcontractors or suppliers (e.g. material providers) strictly for completing your project
  • With payment processors or banks (only transaction details)
  • If required by law, court order, or regulatory authority

All third parties are bound to keep your information confidential and secure.

5. Storage & Security

  • Your information is stored securely on password-protected devices, cloud services (Google Drive, WhatsApp Business), and our website hosting provider.
  • We use reasonable technical and organisational measures to protect against loss, misuse, unauthorised access, disclosure, alteration or destruction.
  • We retain your information only for as long as necessary to fulfil the purpose it was collected for, or as required by law (typically 5–7 years for financial/tax records).

6. Your Rights Under POPIA

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate or incomplete information
  • Request deletion (subject to legal retention requirements)
  • Object to processing for direct marketing
  • Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, contact us at the details below.

7. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve user experience and for basic analytics. You can manage cookies through your browser settings. We do not use cookies for targeted advertising.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

By using our services or website, you consent to the collection, use and processing of your personal information as described in this Privacy Policy.